Easynet Global Services is a network, hosting and cloud integration business. Our mission is to deliver a competitive edge to our customers, as judged and measured by them, through the provision of professionally managed services with a leading value proposition. We have customers, employees and offices on every continent, and we pride ourselves on combining global reach with local expertise, providing a personalised experience wherever our customers are in the world. Together with the management team, Easynet is owned by LDC (Lloyds TSB Development Capital). LDC is the leading mid-market private equity arm of Lloyds Banking Group.
Easynet at-a-glance
- 18 years old
- Chief Executive Officer and founder is David Rowe
- 900 employees in 18 offices on all major continents
- LDC, David Rowe and management team own the company
- LDC is the leading private equity company in the UK mid-market. LDC (Lloyds Development Capital) is part of the Lloyds Banking Group
- Positioned in the 'Leaders' Quadrant in Gartner, Inc's 2011 'Magic Quadrant for Pan-European Network Service Providers'
- Revenues 10/11 of £230M
Solutions
- Full portfolio of managed hosting, network and value added integration services including MVM, IPVPN, connectivity, carrier services, hosting and co-location in purpose-built data centre facilities, and security solutions to international businesses
Global Network
- Easynet retains full control and ownership over the core network assets at a global level
- In the UK, Sky and LDC have entered into a long-term supply agreement to give Easynet Global Services continued access to the Sky LLU access network on an exclusive basis
- Easynet presence at 14 European Internet exchanges
Data Centres
- Six international data centres
- Over 50 co-location facilities across Europe
- Carrier-grade, providing a resilient, managed and secure environment
- Connected directly to Easynet’s back-bone offering the best possible performance for customer applications
Customers
- Over 500 large corporate customers
- Customers include Sky News, Yakult, Transport for London, EDF, Bodycote, Q-Park and Campofrio.
Customer Network Operations Centre
- A global fault management and monitoring centre for all end-to-end managed solutions
- Providing support 24/7, 365 days a year
- Coordination and management of network partners across the globe
Video Network Operations Centre
- Cinematic telepresence suite
- Secure facilities for dedicated and hosted video management
- Fully Managed Virtual Meeting service
- 24/7 concierge service
Customer Care Centre
- Central point of contact
- Multi-lingual
- End-to-end ownership of customer problems, from initial report to successful resolution
- Fault Management - skilled engineers dedicated to resolving technical faults as effectively as possible
- Service Management - Service managers provide a named single point of contact for all service-related issues, from reporting to root-cause analysis